IT TroUBLESHOOTing SOlutions
Savvy IT Manager, concocting cutting-edge concoctions for those pesky infrastructure and security puzzles.
In the fast-paced world of technology, a savvy IT manager rises to the challenge, skillfully crafting innovative solutions to tackle the ever-evolving infrastructure and security puzzles that organizations face. With a keen understanding of the latest trends and tools, this expert blends technical acumen with creative problem-solving, ensuring that systems run smoothly and securely. Whether it’s fortifying defenses against cyber threats or optimizing network performance, the IT manager meticulously concocts strategies that not only resolve immediate issues but also anticipate future challenges. By fostering a collaborative environment and encouraging team innovation, this leader transforms complex problems into manageable tasks, driving the organization toward greater efficiency and resilience in the digital landscape. The combination of expertise and ingenuity makes them an invaluable asset in navigating the intricacies of modern IT infrastructure.
Experienced IT manager specializing in infrastructure and security solutions.
13 years experience in IT.
Work Experience Section
IT Manager
2014-Present
INFORMATION TECHNOLOGY MANAGER
CONDUENT (F/K/A XEROX) .
● Spearheaded strategic planning and visioning for IT processes, leading to the development of a new customer service department.
● Managed 5000+ remote and onsite advisors, optimized asset management, and developed protocols for project oversight.
● Conducted security audits and implemented corporate policies, ensuring compliance with industry standards and regulations.
● Spearheaded the design and implementation of a new software patch management system that automated 95% of the process and reduced patching time by 50%, resulting in a 30% reduction in system downtime.
● Introduced and executed comprehensive security training and awareness program for all employees, reducing security incidents caused by human error by 75% and increasing overall security readiness by 50%.
● Optimized endpoint devices for the Senior Leadership team by implementing up-to-date software and hardware upgrades, increasing efficiency by 25%.
● Streamlined IT operations for a 1000-seat call center, overseeing staff management, allocation of resources, and daily maintenance.
● Reduced system downtime by 35% and increased productivity by 40% through effective issue resolution and process improvement strategies.
● Prepared successful DLP and other security solutions for over 5000+ employees, resulting in an 80% reduction in security findings and vulnerabilities.
● Directed and collaborated on a strategy to move over 1000+ employees from brick and mortar to home in 4 days during the Covid pandemic.
Experienced IT Manager
A tech wizard at the helm, I've been conjuring up security and tech support magic for years. With a decade of IT support spells and seven years charming customers and leading the pack, I've also mastered the art of project management sorcery.
